Proposal Name: Modernization of Integrity Case Management – Phase II Project Number: 201800049 Sponsoring Branch: Integrity Services Branch Executive Sponsor: Elise Boisjoly Business Owner: Jeremy Sales Author: Nadia Benoit Version: 0.12 Submission Date: 2020-September-26 9.1 Glossary Term/Acronym Definition AALC Average Annual Lifecycle Cost ACFE Association of Certified Fraud Examiners ADM Assistant Deputy Minister AOC Annual Operating Cost BDM Benefit Delivery Modernization BI Business Intelligence BISB Benefits and Integrated Services Branch CER Cost-Effectiveness Ratio CFO Chief Financial Officer CMS Case Management System COTS Commercial of the Shelve CPP Canada Pension Plan CRA Canada Revenue Agency CRM Client Relationship Management DC Decommissioning Cost DGPOC Director General Project Oversight Committee EaaP Enforcement as a Practice EI Employment Insurance EMM Enforcement Maturity Model EPMO Enterprise Project Management Office ESDC Employment and Social Development Canada eSIN Electronic Social Insurance Number FMA Financial Management Advisor FTE Full-Time Equivalent Enrollment FY Fiscal Year GoC Government of Canada Gs&Cs Grants and Contributions IBAD Integrity Business Analytics Division IC Implementation Cost ICMS Integrity Case Management Solution ICST Information Collection and Synthesis Team IITB Innovation, Information and Technology Branch IMP International Mobility Program (foreign worker program belonging to IRCC) InSNC Integrity Services National Committee IO Integrity Operations ISB Integrity Services Branch IT Information Technology ITRDS Information Technology Renewal Delivery System LE Law Enforcement MICM Modernization of Integrity Case Management. MISCIS Major Investigation and Sensitive Case Information System MS Microsoft NEID National Enforcement and Intelligence Division NHQ National Headquarters NIIS National Integrity Investigation System OAG Office of the Auditor General OAS Old Age Security PAA Program Alignment Architecture PDO Project Delivery Office PM Project Management PMB Project Management Board PMD Privacy Management Division PMP Project Management Plan POB Program Operations Branch PPSB Processing and Payment Services Branch PPSC Public Prosecution Services of Canada PSPC Public Services and Procurement Canada QC Quality Control QM Quality Management RCMP Royal Canadian Mountain Police RFI Request for Information RFP Request for Proposal SaaS Software as a Service SIN Social Insurance Number SME Subject Matter Expert TBS Treasury Board Secretariat TFWP Temporary Foreign Worker Program TLC Total Lifecycle Cost TMB Transformation Management Branch UAT User Acceptance Testing UK United Kingdom US United States