2.2.1 Primary Strategic Priority ESDC/SC – Strategic Framework The framework, Priorities for Transformation 2019-2020, represented the Department’s change agenda. Under the Quality Section of the Priorities for Transformation 2019-2020 the following is documented: Accurate and consistent service • Pursue service improvements (e.g., BDM and OAS Stabilization initiatives) in support of modernizing benefits delivery systems for ESDC’s statutory programs (EI, Pensions); and • Implement Integrity Case Management System.