With the introduction of the case management system, ESDC will be able to deliver Integrity Services in a standardized manner using a modern solution and standard operations manuals. Benefit Assumptions: • Implementation of structured and nationally consistent tool for the capture of investigative information; • Continue support for the ongoing work of Enforcement as a Practice (EaaP) by the standardization of workflow/process steps in the conduct of an enforcement investigation • A series of documented steps for handling the various types of cases will be created, each type of case will be mapped in the new solution; • Integrity manuals will be created for each business line; • The implementation of the case management application will provide assistance in effective and efficient oversight of case handling and business work flows; • The system will keep an audit trail on evidence contained in the system, including auditing of activities or actions taken on a case such that its utility in court proceedings is assured; • The case management solution will provide case selection tools for the Quality Management Team, management of the quality control process and maintenance of corporate records for quality control process; • Reporting capabilities will be increased and enable increased trend analysis capabilities; • Law enforcement agencies and PPSC will receive outputs that are nationally consistent;