Metric Name: Consistency of data Metric Type: Qualitative Description: ISB will perform a year-over-year comparison of the number of cases that pass the validation checks Metric Formula: A random selection of cases will be extracted for validation against the new processes and data security procedures. Baseline: The baseline of process/data security compliance in extracted cases will be established after one year of system usage. Target The target will be set at 90% compliance during the first review. Assumptions All regions will use the new system All regions will be rated on the cases they deliver against the standards Quality Control sample of cases closed per region per year will be defined Strategic objectives link Engage our employees and various stakeholders in the work that we do