• Enforcement function Currently, the Enforcement division utilizes a SharePoint site developed as a response to the critical shortcomings and abandonment of the Major Investigation and Sensitive Case Information System (MISCIS) as a case management system. MISCIS was an MS-Access database with limited functionality that did not meet business objectives. In addition, this solution had no workflow management and was not designed to be a case management system or a long-term solution to respond to current operational risks. An internal audit conducted by ISB in 2014 outlined the immediate need to develop and implement a robust and comprehensive case management system to manage the increase of enforcement investigations, aligned to key stages of the investigation workflow, and to help provide a framework for the separation of Enforcement and Compliance functions§. The report also highlighted the importance in consistency of evidence building in our processes. §Note: Recommendation 29: Enforcement reviews and replaces the existing case management system (MISCIS) to better meet the needs of the potential future new “Investigations”* function. Recommendation 41: Enforcement segregates sensitive investigations that follow an administrative verification stream from those that follow an “investigation”* stream and be reporting through dedicated but separate National Headquarters (NHQ) functions. *The term “investigation” is used here to describe any investigation with the predominant purpose of determining criminal liability under either ESDC-administered legislation or the Criminal Code of Canada.