The desired end state includes a series of standardized business processes within the Enforcement environment, mapped to an electronic solution that supports these new processes. Finally, an internal audit conducted by ISB in 2014 highlighted that the results of investigations could be better leveraged to strengthen program integrity and prevention measures. In addition, mechanisms are required to support the alignment of regional investigative practices to national standards for the consistent treatment of all Canadians. The legacy case management systems in use today were not designed to enable statistical or data analysis of the case data, including results of investigations, thus severely limiting the ability of ISB to detect fraud trends and other anomalies that could have otherwise been used to strengthen fraud prevention. 1 Office of the Auditor General of Canada (OAG), Managing the Risk of Fraud, Report 1 in Reports of the Auditor General of Canada – Spring 2017, para. 1.1. The lack of a case management system for the Enforcement function under ISB, inconsistent case management, and the outdated legacy and manual systems used by the branch for EI, CPP, and OAS, provide an opportunity to improve the way that ISB manages its investigations. A new, modern case management system will improve workload and quality management, allow for the tracking of evidence, support real-time reporting and give ESDC the ability to better leverage its investigation data in support of enforcement activities.