https://www.canada.ca/en/government/system/digital-government/government-canada-digital-operations-strategic-plans/digital-operations-strategic-plan-2021-2024.html Date modified: 2021-05-13 Table of Contents • Document purpose and what’s new • Message from the Chief Information Officer of Canada • Context: a rapidly changing digital landscape • Digital government • Our strategy: transitioning to a more digital government to improve client service • Our strategy in action: priorities for the next 3 years (2021–2024) o Strategic pillar 1: modernize legacy IT systems  Priority 1.1. Strengthen the overall health of the government’s application portfolio  Priority 1.2. Provide modern, reliable and secure networks and infrastructure o Strategic pillar 2: improve services  Priority 2.1. Improve the service experience of all clients  Priority 2.2. Maximize public value of data and information  Priority 2.3. Build and use secure common solutions for digital service delivery o Strategic pillar 3: implement enterprise  Priority 3.1. Manage and use data and information as strategic assets  Priority 3.2. Plan and govern for the sustainable and integrated management of service, information, data, IT and cybersecurity  Priority 3.3. Deploy modern and accessible workplace tools and devices o Strategic pillar 4: transform the institution  Priority 4.1. Support fully digital delivery by managing a government-wide culture shift  Priority 4.2. Build a workforce for digital first delivery • Appendix A: Related policy instruments, guidance, plans and strategies • Appendix B: Minister of Digital Government Mandate Letters • Appendix C: Government of Canada service and digital target state enterprise architecture • Appendix D: Progress report on 2018–2022 DOSP strategic actions *Document Purpose And What's New* The Government of Canada (GC) Digital Operations Strategic Plan (DOSP) for 2021–2024 fulfills the responsibility of the Chief Information Officer of Canada, set out in the Treasury Board Policy on Service and Digital, for “approving an annual, forward‑looking 3‑year enterprise‑wide plan that establishes the strategic direction for the integrated management of service, information, data, information technology (IT) and cybersecurity.” Developed by the Treasury Board of Canada Secretariat (TBS), the 2021–2024 DOSP builds on the 2018–2022 one. In line with the GC Digital Standards, TBS designed the plan with users in mind. It incorporates feedback received on previous strategic plans and complements other key policies, guidelines, plans and strategies that set out the requirements for departments’ planning processes (see Appendix A). The latest DOSP consolidates the 6 strategic themes of the previous one into 4 strategic pillars that support the government’s digital transformation. This DOSP recognizes the progress achieved, sets government‑wide priorities and lists key activities for departments and agencies,Footnote1 including those that serve other government organizations by working to modernize service delivery, improve sustainability and promote digital stewardship. These priorities and activities will help departments move toward digital program and service delivery for Canadians. The updated DOSP was developed by the Digital Government team, with support from Public Services and Procurement Canada and the Canada School of Public Service. Departments will develop their own integrated plans that align with the DOSP and that support their departmental mandates and requirements. TBS will update the DOSP annually, to address any emerging priorities and actions, and will prepare an annual progress report. The 2021–2024 DOSP supports Canada’s Digital Government Strategy, led by the GC’s first Minister of Digital Government (see Appendix B for the Minister’s mandate letters). The strategy will help improve service delivery by accelerating the GC’s digital transformation and increasing collaboration with all levels of government. To align efforts across the GC and build a consistent digital experience, the Minister leads the Digital Government team, which includes, TBS (specifically, the Office of the Chief Information Officer, Digital Transformation Office and Canadian Digital Service) and Shared Services Canada. *Message from the Chief Information Officer of Canada* I am pleased to release the Digital Operations Strategic Plan (DOSP) for 2021–2024 at this pivotal time for Canada and Canadians. The COVID‑19 pandemic significantly accelerated the global shift to online services and the trend toward remote work. From the onset of the pandemic, public servants rose to the occasion, working across traditional divides and innovating to rapidly deliver essential services digitally to millions of Canadians, including emergency benefits and the COVID Alert app. Shared Services Canada worked tirelessly with departments and agencies to maintain quick, efficient and secure delivery of critical front‑line services. As Canada’s economy recovers from the pandemic, the need for digital government is more pronounced than ever: a government that is more open and more collaborative and that provides improved digital‑first, user‑centred services and programs. To make digital government a reality in an unpredictable environment, we in the Government of Canada (GC) must modernize how we manage technology and technological change to keep government responsive and resilient so that it meets the changing needs and expectations of Canadians and Canadian businesses. Since the 2018–2022 DOSP, we have introduced important changes to our digital governance, policy suite and management practices to set the foundation for a digital government across all ministries. We are on track to launch the OneGC platform, which will allow individuals and businesses to use a single identity and password to access federal government services through a single window on Canada.ca. Going forward, we need to eliminate long‑standing institutional barriers to digital acceleration, leverage innovative technologies and put users at the heart of all we do, in line with the GC Digital Standards. We must also implement lessons learned from our response to the COVID‑19 pandemic. The 2021–2024 DOSP provides the strategic direction for the GC’s integrated management of service, information, data, IT and cybersecurity. It sets out priorities and actions to accelerate our efforts. Given our shifting operating environment, we will review this document annually. Our priorities include: making investments so that the GC has easy‑to‑use, reliable, modern and secure IT systems, networks and infrastructure that support whole‑of‑government operations developing and delivering services that, by design, put users first by being accessible, inclusive, secure and easy to use, and that respect privacy and choice of official language improving data-driven decision‑making getting the most value for the public from the data and information the GC holds modernizing funding and procurement approaches to support more agile execution practices acting ethically and in environmentally sustainable ways Our employees remain our most valuable resource. We need to attract and retain top‑notch talent. We will make sure that our multidisciplinary workforce has the right digital skills, that these skills are put to use in the right place, and that employees have modern tools and are supported by enabling leadership. We will also continue to strive to make our workforce inclusive and diverse. The journey to fully digital service delivery requires collaboration, experimentation and continual improvement across the GC. I am humbled and proud to be on this journey with you, working together to make digital service delivery better, faster, greener and more reliable. Marc Brouillard Acting Chief Information Officer of Canada