3.2. Accessibility Name: Accessibility Statement: ESDC services are accessible on an equitable basis to clients Rationale: • Government services needs to be accessible to the widest set of consumers. Channel independence ensures that clients have a choice of access options. While information and services need to be accessed in a variety of ways, the information and services must be delivered in an integrated, consistent fashion. Implications: • Services should be designed to operate consistently across multiple delivery channels. • Programs will need to resource significant additional effort in human interface design. • In designing services, programs will need to consider accessibility by, and interoperability with, automated services. References: • Australian Government Enterprise Architecture Principles (PR-6)