3.4. Reliable Name: Reliable Statement: Departmental services are reliable, accurate, relevant and timely. Rationale: • The take-up and use of lower cost channels will depend on users of government services trusting the ability of the government to provide reliable, accurate, relevant and timely information to consumers. • Reliable services that provide consistent outcomes will help to reduce complaints, reviews and appeals from consumers. Implications: • The department will need to deliver services and information which clients can rely upon. • The department, and programs will need to devote effort towards service design and service performance management to ensure reliable services • Good processes create good services and data. Processes will need to be the focus of ongoing continuous improvement (which in turn will improve reliability, accuracy, relevancy and timeliness of the service). • The department will need to provide trusted services and information to individuals, and organizations. The outcomes of these services and information will strengthened the trust in the department and Government of Canada. • The department and programs will need to collaboration with other departments and programs to deliver, manage and measure services to ensure the services are achieving the desired outcomes References: • Australian Government Enterprise Architecture Principles (PR-3)