Strategic goal 1: service A responsive, open and innovative IM-IT environment supports the delivery of integrated, accessible, client-centred programs and services to Canadians and: • aligns architecture and plans to a “whole of government as one enterprise” vision • simplifies IM processes and systems to ensure that they are effective, support objectives for openness and relieve burden on GC workers • continues the enterprise-wide approach to delivering IM-IT services • adopts emerging technology to improve program and service delivery such as artificial intelligence and blockchain