BDM Architecture Principle 5: Principle: Digital First. Statement: Digital First. BDM will design and implement digital interfaces to enable and encourage submission of information in a digital format through the digital channel and third-party systems and end-user applications. Rationale: BDM target state characteristics include digitally enabled services and responsive, proactive and inclusive service experience. BDM goals, among others, include: • empowering clients to self-serve by providing an attractive, seamless and end-to-end service delivery option through the digital channel; • leveraging the support of NGOs, public and private sector partners to optimize and deliver a better, more impactful client outcomes. Implications: • BDM will design and implement new digital channel solutions that will enable seamless and accessible client self-service. • Functionality will be exposed as services via APIs where applicable and of business value. • BDM will encourage and work with service delivery partners to change their existing systems or develop new end-user applications for their staff and clients to submit data to ESDC in a digital format. • Proposed external APIs will be presented to BDM-ARC for review.