# Questions 9.1 In what ways are technical support team members supported in case of issues? Is there any process in place? 9.2 How would support staff at ESDC be trained to use the system? 9.3 What resources are available to ESDC staff after training to support administration of the system? 9.4 Describe what, if any, training resources are available for end users and how they are delivered? 9.5 Do you provide train the trainer training during onboarding?