# Questions 4.1 Please describe what is provided with your technical support, including but not limited to: the hours of support, methods of contacting technical support, and location of technical support. 4.2 What support resources are available outside of phone support/live chat? 4.3 How often is the product updated/upgraded? At what frequency would these updates be added to the system after deployment? 4.4 Do you have a process for rolling out regular system updates/upgrades? If so, what is the process? 4.5 Is support bilingual (French and English)? 4.6 What is the availability of the system? 24/7? And with what % uptime?