Service Delivery Hub Improved, seamless and timely service delivery for clients Increased self-serve results supported by real-time support options An integrated view of the organization’s workload and workforce to support decision-making A central repository of program information for employees A user-experience feedback system for clients and employees Service Delivery Hub “showcase” sites Service Delivery Hub: Foundations Develop new SDH operating model Develop foundational frameworks to support integrated workforce and workload management Develop SDH training strategy Procure new Knowledge Management, Feedback, Telephony and Workforce Management solutions